Delivery & Returns Policy

At OMEGAlab, we aim to process and deliver every order as quickly and efficiently as possible. Please read the information below regarding shipping, returns and refunds before placing your order.

1. Shipping Destinations

We currently ship to countries within the European Union, as well as selected European countries.

Available shipping destinations are displayed during checkout. If your country is not available, please contact us at hello@omegalab.shop.

2. Shipping Costs

Shipping costs are calculated during checkout.

Free standard shipping is available on orders of €70 or more delivered within the European Union.

For orders below this amount, standard shipping costs €10.

Any applicable shipping charges will always be displayed before you complete your purchase.

3. Processing & Delivery Times

Orders are typically processed within 1–2 business days after payment has been received.

Estimated delivery time is 3–8 business days, depending on the destination country.

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as customs clearance, severe weather conditions or carrier delays.

4. International Deliveries

Orders shipped outside the European Union, including Norway and Switzerland, may be subject to import duties, VAT, customs clearance fees or other local charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost and remain the responsibility of the customer.

5. Delivery Information

Please ensure that the shipping address and contact information provided during checkout are accurate and complete.

Once an order has been dispatched, you will receive a shipping confirmation email together with tracking information (where available).

If your parcel arrives visibly damaged, or you believe items are missing or incorrect, please contact us as soon as possible at hello@omegalab.shop, preferably within 48 hours of receiving your order.

6. Failed Deliveries

If a shipment cannot be delivered due to incorrect delivery information provided by the customer, repeated unsuccessful delivery attempts, or failure to collect the parcel where applicable, the shipment may be returned to us.

If the customer requests the order to be shipped again, additional shipping charges may apply.

7. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise your right of withdrawal, please contact us at: hello@omegalab.shop

Please include your order number and clearly indicate your intention to return the products.

8. Return Conditions

Returned products must:

be returned within the 14-day withdrawal period;
be unused;
be in their original packaging;
include all original labels, seals and protective packaging (where applicable);
be in a condition suitable for resale.

We reserve the right to reduce the refund amount if the value of the returned products has diminished due to handling beyond what is necessary to establish their nature, characteristics and functioning.

9. Non-returnable Products

For health protection and hygiene reasons, certain products cannot be returned once opened.

This includes food supplements where the protective seal, safety film or original packaging has been opened, removed or damaged after delivery.

These restrictions do not affect your statutory rights if a product is faulty, damaged or incorrectly supplied.

10. Return Shipping Costs

Unless the products are faulty, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the products.

Returns should be sent to:

OMEGAlab

Subačiaus g. 83-14

LT-11341 Vilnius

Lithuania

We recommend using a tracked shipping service, as the customer remains responsible for the products until they are received by us.

11. Refunds

Once we have received and inspected the returned products, we will notify you of the outcome of your refund request.

If the return is approved, the refund will be processed within 14 days using the same payment method that was used for the original purchase.

Refunds may be withheld until the returned products have been received or until proof of return has been provided, whichever occurs first.

12. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible at hello@omegalab.shop.

Please include:

your order number;
a description of the issue;
photographs showing the problem, where possible.

We will assess the situation and offer an appropriate solution, which may include a replacement, refund or another suitable remedy in accordance with applicable consumer protection laws.

13. Contact Us

If you have any questions regarding deliveries, returns or refunds, please contact us:

OMEGAlab

UAB Baltics medical

Subačiaus g. 83-14

LT-11341 Vilnius

Lithuania

Email: hello@omegalab.shop