Privacy Policy
We understand the importance of personal data protection, which is why we respect and safeguard your privacy and personal data. In this Privacy Policy you can find information about your rights and how your personal data is processed.
This Privacy Policy provides the information required under Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, hereinafter – the Regulation) regarding the processing of personal data carried out when you use our website.
The data controller, which determines the purposes and means of processing your personal data, is UAB "Baltics medical" (legal entity code 302723907, address: Subačiaus g. 15-51, Vilnius, LT-01300, phone +37065771676, email hello@omegalab.shop).
FROM WHAT SOURCES DO WE COLLECT YOUR PERSONAL DATA?
We obtain all your personal data directly from you: you provide your personal data when registering an account in the online store, placing orders for goods, submitting inquiries, requests, or complaints, and in other ways.
WHAT PERSONAL DATA DO WE PROCESS AND FOR WHAT PURPOSES?
Account registration and administration, processing of purchase data when administering and fulfilling orders and processing returns
Legal basis: consent, performance of a contract, compliance with legal obligations
Categories of personal data: first name, last name, phone number, email address, delivery method, delivery address, account login details, actions within the account, including technical browsing data (IP address, login and browsing technical information), signature (if you personally accept the goods), date and time of purchase and delivery, names of goods, quantities, purchase prices and discounts applied, payment method and payment information.
When a gift voucher is purchased, we also collect the following data: the first name, last name and contact details of the person for whom the gift voucher is intended, and the greeting message addressed to that person.
Placing and fulfilling orders without registering an account
Legal basis: performance of a contract
Categories of personal data: first name, last name, phone number, email address, delivery method, delivery address, payment method and payment information.
Identification
Legal basis: legitimate interest
Categories of personal data: first and last name of the customer or other person collecting the goods, identity document number, customer's phone number, email address, purchase data.
Providing offers and information about products
Legal basis: consent
Categories of personal data: first name, last name, email address, phone number, month and day of birth, type of newsletter subscribed to.
Handling requests, complaints, inquiries and reviews
Legal basis: compliance with legal obligations
Categories of personal data: first name, last name, phone number, email address, home address, date of birth, other information provided in the content of the request, complaint, inquiry or review: the event giving rise to the matter and related circumstances, attached documents and/or data.
When submitting a request for a return, you are asked to provide your first name, last name, phone number or email address, address, and the reason for the return.
Improving browsing and user experience on the website, analysis of website user behaviour and website traffic
Legal basis: consent
Categories of personal data: cookies are also used on our website. Information about cookies is provided at the end of this Privacy Policy.
Conducting statistics and market research
Legal basis: legitimate interest
Categories of personal data: year of birth, gender, city, information about products purchased in the online store.
PERIODS FOR PROCESSING AND STORING PERSONAL DATA
Account registration and administration, processing of purchase data when administering and fulfilling orders and processing returns: personal data required for account registration and administration is processed for as long as the account is used. Accounting and tax documents are stored, on the basis of compliance with legal requirements, for the periods set out in applicable legislation. Other purchase data is stored for 5 years from the date of the purchase transaction.
Placing and fulfilling orders without registering an account: accounting and tax documents are stored, on the basis of compliance with legal requirements, for the periods set out in applicable legislation.
Identification: for as long as the account is used.
Providing offers and information about products: 5 years from the date consent was obtained, or until the consent expires.
Handling requests, complaints, inquiries and reviews: 12 months from the date the request, complaint, inquiry or review was submitted, or until the expiry of the statutory limitation period for claims, whichever is longer.
Improving browsing and user experience on the website, analysis of website user behaviour and website traffic: data processing periods are provided at this link.
Conducting statistics and market research: 5 years.
TO WHAT THIRD PARTIES AND IN WHAT CASES DO WE DISCLOSE YOUR PERSONAL DATA?
We provide your personal data to third parties who help us carry out and administer the provision of services to you:
- Companies providing software maintenance and support services;
- Companies providing delivery services, in order to deliver goods to you at the addresses you specify;
- Payment service providers;
- Companies providing marketing services;
- Companies providing advertising, media planning, public relations and event organisation services;
- Companies providing SMS text message sending services.
Your personal data may also be disclosed to:
- Law enforcement authorities, in accordance with the procedure established by the legal acts of the Republic of Lithuania;
- State authorities and courts, where such an obligation is provided for by applicable legal acts.
WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?
Cookies are small text data files that are automatically created when you browse our website and are stored on the device you use (computer or mobile phone). A cookie contains anonymous information and is sent from the server of the website being viewed to your computer or mobile phone. Cookies may be session or persistent cookies. Session cookies exist from the moment you open your browser until you close it again. Once you close your browser, these cookies are automatically deleted. Persistent cookies have a predetermined expiry period and remain in your browser until they expire or you delete them.
By purpose, cookies can be classified as necessary, functional, statistical, marketing and other cookies. Necessary, functional, statistical and marketing cookies may be set on our website. Cookies are only set if you confirm your consent via the notice on the website's main page, except for cookies for which consent is not required (necessary and functional cookies, and third-party content-sharing cookies for users logged into social networks). More information about specific types of cookies can be found here.
We use cookies to improve the website browsing experience and to analyse website user behaviour and website traffic. In order to improve the website, we need to know which information is of most interest to our website visitors, from which countries and cities our website is visited, how often visitors return, which browser they use, on which devices the website is viewed, etc. We collect this information using Google Analytics tools, which allow us to record and analyse statistical data on website usage. You can find out more about Google Analytics and the information these tools allow to be collected here: link.
If you would like Google Analytics tools not to record information about your browsing activity online, you can use the Google Analytics opt-out browser add-on.
If you wish, you can change your browser settings so that you are notified when a cookie is being set or updated, and so that you can choose which cookies to allow or block. To find out more about cookies, for example how to manage or delete them, you can visit here.
Third-party cookies (e.g. Google Analytics) are set by data controllers other than the operator of the website being visited by the website user, and are used for data analysis purposes. Our website also sets cookies belonging to third parties, which have been installed with your prior consent. These third parties may have access to information collected through the cookies they use. More information about these cookies and the third parties that may access the collected information can be found in the privacy policies of these third parties' cookies.
WHAT ARE THE RIGHTS OF DATA SUBJECTS AND HOW CAN YOU EXERCISE THEM?
You have the right to access your personal data and information on how it is processed, to request the correction, supplementation or destruction of the personal data provided, and to suspend its processing (withdraw your consent). You also have the right to request that the data controller restrict the processing of personal data, the right to data portability, the right to lodge a complaint with the State Data Protection Inspectorate (contact details available on the website www.ada.lt), and the right to object to the processing of the personal data provided. If you would like detailed information on the procedure for exercising these rights, please send an inquiry to hello@omegalab.shop.
CHANGES TO AND VALIDITY OF THE PRIVACY POLICY
We reserve the right to amend the Privacy Policy. Notice of any changes or additions will be published on the website www.omegalab.shop, under the section "Privacy Policy".