Terms & Conditions

1. General Information

These Terms & Conditions ("Terms") govern the use of the website www.omegalab.shop and the purchase of products offered through it.

The website is owned and operated by:

UAB "Baltics medical"

Subačiaus g. 15-51

LT-01300 Vilnius

Lithuania

Company registration number: 302723907

Email: hello@omegalab.shop

By placing an order through our website, you confirm that you have read, understood and agree to be bound by these Terms.

2. Eligibility

You may place an order if you:

are at least 18 years old or otherwise legally capable of entering into binding contracts under the laws applicable to you;
provide accurate and complete information during checkout;
agree to comply with these Terms.

Orders may be placed either through a registered customer account or as a guest.

3. Products

We make every effort to ensure that product descriptions, images, ingredient lists and other information displayed on our website are accurate and up to date.

However:

product images are for illustrative purposes only;
colours and packaging may differ slightly from those displayed online;
manufacturers may occasionally update packaging or product appearance without prior notice.

Product availability is subject to stock.

4. Prices

All prices displayed on omegalab.shop are shown in EUR (€) and include applicable VAT.

Shipping charges, where applicable, are calculated separately and displayed during checkout before the order is confirmed.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

5. Payment

Payment must be completed before an order is processed and dispatched.

We accept major credit and debit cards, Apple Pay, Google Pay, Klarna and other payment methods made available during checkout.

All payments are processed securely through our authorised payment service providers. We do not store your payment card details.

If payment cannot be authorised or completed, your order will not be processed.

6. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.

A purchase contract is concluded only after your order has been accepted and the products have been dispatched.

We reserve the right to refuse or cancel an order in exceptional circumstances, including but not limited to:

pricing or technical errors;
suspected fraud;
product unavailability;
circumstances beyond our reasonable control.

If payment has already been received for a cancelled order, the full amount will be refunded using the original payment method.

7. Customer Responsibilities

The customer agrees to:

provide complete and accurate billing and delivery information;
ensure that payment details are valid;
promptly update any incorrect customer information;
use the website lawfully and in accordance with these Terms.

The customer is responsible for maintaining the confidentiality of their account credentials where an account has been created.

8. Seller Responsibilities

We undertake to:

process and dispatch orders in accordance with our Delivery & Returns Policy;
provide products that conform to applicable legal requirements;
process personal data in accordance with our Privacy Policy and applicable data protection legislation;
provide customer support regarding orders and purchased products.

9. Food Supplement Information

The products sold on omegalab.shop include food supplements.

Food supplements are intended to supplement a varied and balanced diet and should not be used as a substitute for a healthy lifestyle.

Do not exceed the recommended daily intake.

Keep food supplements out of the reach of children.

If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a healthcare professional before using food supplements.

Information provided on this website is intended for informational purposes only and should not be considered medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease.

10. International Orders

We currently deliver products to selected countries within the European Union, as well as Switzerland and Norway.

Customers are responsible for ensuring that food supplements may legally be imported into their country and for complying with any applicable local laws or regulations.

Information regarding delivery countries, shipping methods and delivery times is available in our Delivery & Returns Policy.

11. Intellectual Property

All content published on omegalab.shop, including but not limited to text, graphics, photographs, logos, icons, product descriptions and website design, is owned by or licensed to UAB "Baltics medical" and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or otherwise used without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, UAB "Baltics medical" shall not be liable for indirect, incidental or consequential damages arising from the use of this website or the purchase of products through it.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be limited under applicable law.

13. Changes to these Terms

We reserve the right to update or modify these Terms at any time.

The version published on our website at the time an order is placed shall apply to that order.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.

Any disputes arising from these Terms shall be resolved in accordance with the applicable legislation of the Republic of Lithuania, without prejudice to mandatory consumer protection rights applicable in the customer's country of residence.

15. Contact Information

If you have any questions regarding these Terms, please contact us: